FREQUENTLY ASKED
QUESTIONS

We have answered this question in a blog How to know that amber is genuine? and in Blog series “Fixing” Amber with a special Epoxy Resin

We have a detailed suggestions in our blog, please take a look: https://www.amberbytorvela.com/post/how-to-take-care-of-amber

Yes! Gift wrapping is available on an extra cost - 3 EUR.

Put it in your cart https://www.amberbytorvela.com/product-page/gift-wrapping-for-amber-jewelry and your Amber Jewelry* will be carefully put into a high-quality dark grey and silver shades box with our golden logo and tied with an elegant golden color ribbon.

*If you are purchasing more than one amber jewelry piece, please let us know which one you want to be gift-wrapped in a field on the right.

Attention! If you want products to be gift-wrapped in separate boxes, please add gift wrapping as many as you need packages.

It really depends on the query, so please contact us with your ideas and wishes https://www.amberbytorvela.com/contact and we'll see if we are able to make a custom amber jewelry piece specially for you.

We are manufacturers of all amber jewelry in our shop, that's why we guarantee that the products are authentic and made from genuine, natural amber. We always put a business card size certificate of authenticity in the package.

Please explore our Blog about Amber. We've put our knowledge from over 20 years being in Amber business, not only as wholesalers, but also as manufacturers. So you can count on us!

STANDARD SHIPPING Provided by the Lithuanian post, items are shipped with a tracking number, so it has to be signed when picked up. Delivery times at this period of time expanded and are difficult to estimate, therefore please contact us directly for the newest information.

Price: 8 euros or Free, when the total amount of the cart reaches 80 euros. EXPRESS SHIPPING Provided by TNT delivery service, available all over the world. Purchase it at Checkout and write down your phone number in notes, since it is necessary for the delivery services. Pick the area (EU or NON-EU) according to your shipping address. TNT says the estimated delivery - up to 4 w.d.

Price to EU countries: 20 euros

Price to Non-EU countries: 30 euros OTHER SHIPPING OPTIONS If you have a shipping company you trust, contact us directly and we will do the best we can to ship your purchase with your chosen courier.

Once the parcel arrives at our office, we will contact you and offer to resend the parcel repeatedly at an additional EUR 8 shipping cost. After paying for the repeated delivery, the items will be shipped. We will wait for your answer for 6 months after the purchase.

In case we will receive no answer, the order will be canceled and the funds will not be returned.

- Amber Raw Material pieces. - Earrings

- Rings

In case the Buyer chooses other than the usual cheapest method of delivery of items, i.e. if the Buyer chooses express shipping option, we will deduct the difference between express shipping fee and fee for shipping under general order (which usually is EUR 8)) from the payments to be returned to the Buyer in case of return of the items.

In case the items are shipped outside EU and EEE, we may (it depends on particular circumstances) incur additional expenses related to custom fees for recording of custom documents (i.e. EUR 18), which will be deducted from the payments to be returned to the Buyer in case of return of the items.